Frequently Asked Questions
Everything you need to know about your Shona Joy experience, from shipping to style advice.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic express shipping takes 1-3 business days, while international shipping varies between 5-10 business days depending on your location and customs processing.
What is your return policy for full-priced and sale items?
We offer returns on full-priced items for a refund or store credit within 30 days of delivery. Sale items are eligible for store credit only, unless marked as 'Final Sale', which cannot be returned unless deemed faulty.
How do I find the right size for Shona Joy garments?
Each product page features a detailed size guide and specific garment measurements. As our silhouettes range from structured to bias-cut, we recommend checking the 'Fit Notes' section for individual styling advice.
Do you offer international shipping and who covers duties?
Yes, we ship worldwide. For most international destinations, duties and taxes are calculated at checkout to ensure a seamless delivery process. Please refer to our Shipping page for a list of specific countries.
Can I make changes to my order after it has been placed?
Once an order is confirmed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee any changes or cancellations. Please contact our Customer Care team as soon as possible for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.